Project Management- Led and managed technical and administrative projects, ensuring timely delivery and successful outcomes

Technical Support and Troubleshooting- Provided IT support, diagnosing and resolving hardware/software issues, and managing device setups

Change Management and Implementation- Facilitated organisational change, including system implementations and staff training

Technical Documentation- Created clear, concise manuals and guides for diverse audiences to ensure effective use of systems and processes

Team Leadership and Collaboration- Managed teams, recruited and trained staff, and fostered strong working relationships to achieve project goals

Data Management and System Integration- Administered systems, managed data, and integrated software tools for seamless operations

Client Communication and Support- Delivered exceptional customer service and communicated technical issues effectively to non-technical staff

Security and Compliance- Ensured adherence to organisational policies and external standards, including data security and exam regulations

Software Proficiency- Skilled in a range of tools including Liferay, Java, WordPress, MS Office, Adobe Suite, and Google Suite. Intermediate level of HTML and CSS

Problem-Solving and Time Management- Effectively identified and resolved issues, managing multiple projects while meeting deadlines

Diploma in Information systems (2022)
Techtorium, Auckland, New Zealand

Web Development Boot Camp (2016)
YooBee School of Design, Auckland, New Zealand
Website design Principals
User Experience (UX) & User Interaction (UI)
Manual set up of WordPress in Server

NVQ Level 2 in Business Administration
TBG Learning

Coach Evolve (2018)
Sport Auckland, Auckland, New Zealand
Coach Development program to extend leadership and development skills for teaching sports and developing players

Level 1/Elementray/Junior Coaching Qualifications (2016/2017/2018), Passed with Distinction
Gymnastics New Zealand
Drills, skills and spotting techniques for advanced skills
Skill progressions
Skill development plan
Lesson Planning with 10 week focus for outcomes

Physics & Maths (2018)

NCEA Level 2, Adult Student at Rutherford High School
Physics: Waves, Electricity, Mechanics, Atomic & Nuclear Physics
Maths: Calculus, Statistics, Linear Algebra, Algebraic Methods, Trigonometry

Other training completed:

Access to Osteopathy – British School of Osteopathy
Bar, Cocktail and Restaurant Service Certificate
Certificate in Introductory Health Science – AUT
Crucial Conversations
Various courses run through TLT including Project Management and Recruitment & Selection

Key Skills:
Project planning and execution.
Stakeholder relationship management.
Change management and troubleshooting.
Training, recruitment, and staff management.

Project Lead – Multifactor Authentication
Kristin School, September – December 2024
Led the implementation of MFA for staff, ensuring smooth transition and effective technical support.
Created clear instructional materials for diverse learning styles.
Built strong relationships and facilitated effective change management.

Project Lead – Staff Laptop Rollout
Kristin School, April–June 2021
Designed and executed processes for staff laptop distribution, ensuring data security.
Provided technical support during setup and troubleshooting phases.

Recruitment and Rostering Manager, General Election 2023
Electoral Commission, July–November 2023
Recruited, trained, and managed election staff for multiple voting locations.
Developed and managed payroll, rosters, and operational plans.

Key Skills:
Technical troubleshooting and support.
Workflow and process automation.
Software development (Java, Liferay, WordPress).
User training and documentation.

Application Project: Software Catalogue
Kristin School, 2023–2024
Developed and implemented a searchable database using Liferay and Java.
Managed permissions and back-end processes for stakeholders.

ICT Support
Kristin School, January–February 2022; January–February 2021
Delivered technical support for staff and students, including device setup and troubleshooting.
Researched and tested workflow automation tools like Smartsheet and Power Automate.
Documented user processes for technical and non-technical teams.

Various Web Development Projects
Freelance Web Developer, 2018–2019
Redesigned websites, integrated shopping carts, and trained clients in system use.
Conducted market research, content creation, and UI/UX design.

IT Support
Freelance IT Technician
Configured emails, virtual machines, and networks.
Created user manuals and resolved technical issues remotely and onsite.
Director
Scrumble Ltd, October 2015–Present
Provided IT and administrative services, specializing in sustainable office solutions.

Key Skills:
Exam supervision and compliance monitoring.
Staff rostering and management.
Training and onboarding processes.

Exam Invigilation
AUT, October–November 2024
Monitored both written and computer-based exams to ensure fairness and compliance.

Exam Centre Manager
Diocesan School for Girls, August–December 2021, August–December 2020
Managed NCEA and Scholarship exams, including digital formats.
Supervised invigilators and handled scheduling, compliance, and reporting.

Support to Training Officer
Electoral Commission, July–October 2020
Prepared training materials and coordinated training sessions.

Key Skills:
Leadership in fast-paced, compliance-driven environments.
Voter support and query resolution.
Staff training and workflow supervision.

Recruitment and Rostering Manager, General Election 2023
Electoral Commission, July–November 2023
Managed recruitment, training, and payroll for election staff.

Process Lead and Supervisor
East Coast Bays Electorate, July–October 2020
Supervised special votes processing and managed voting sites.

Key Skills:
Photography and photo editing.
Website management and e-commerce.
Product development and marketing.

Scrumble Photography
Photographer and Business Owner (Ongoing)
Specialised in macro photography and developed products like calendars and greeting cards.
Managed online sales and website content.

Key Skills:
Leadership and mentoring.
Program development and execution.
Safety and compliance.

Senior Gymnastics Coach
North Harbour Gymnastics Club, April 2016–March 2020
Designed and led gymnastics programs for children aged 3–16.
Mentored junior coaches and ensured a safe and supportive environment.